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We appreciate your feedback and thank you for taking the time to write to us with your thoughts and comments.

Here is a selection of letters from our valued customers that we would like to share.

Coolum Beach QLD

This is not an enquiry, just a thank you for your incredibly fast service and lovely products. When you start chemotherapy you hope you're one of the lucky ones the oncologist says don't lose their hair...but I'm not one of them. And when your hair starts falling out, it does so very quickly. I'm on the Sunshine Coast and I placed two orders on two consecutive days and received each order the very next day. I love the silk scarves and the soft little hats are very comfortable, even in our heat and humidity. Have decided not to buy a wig after all!


Baulkham Hills NSW

I am so glad I stumbled on Hat House's web site. The variety of products available is amazing!!! I can't believe how quickly my order arrived and am so happy with my choices. They look amazing!! I was so scared about losing my hair and was a little stressed as to what to wear, as I didn't just want to wear scarves. 
Now I can go out in style and and confidence!! Thank you so much.


Huntleys Cove NSW

The day after I had ordered a Turbans with Accessories, my parcel arrived. I am so happy to be able to have the choice to wear different styles to suit my clothing. A big thank you Carolyn for such an extensive range to help with this difficult time.


Earlwood NSW

The day after I ordered my hat online (a white bamboo turban with 2 headbands), I had my radiotherapy planning appointment at the Lifehouse Centre in Sydney, where I'm being treated for cancer. In the waiting room was a smart looking, stylish woman. She was wearing the same bamboo hat and headband I had ordered online - and it looked even better in real life! I told her I had just ordered the same hat, and I was so pleased to see how nice it was. She said the bamboo fabric felt very comfortable. I am very much looking forward to receiving my two hats and 4 headbands and trying out the different hat/band combinations - I never would have associated radiotherapy with a pleasurable shopping experience!

From Sonia

Vermont South VIC

I'd like to thank Carolyn for her great hats. My wife is going through chemo at the moment and is in the transitional stage of losing her hair, which for a female can be very depressing.

She loves the hats that I bought last week so much so that I'll get another couple of hats shortly to help her feel better about herself.

The one issue I have is there are very few small sizes to choose from but regardless I'm still going to get her another couple of hats as she will wear these even when she has gone into remission.

Thanks again Carolyn


Palmview QLD

Thanks heaps for my previous order. I am asked about my cloche particularly and I wonder if you could put some cards in with my order to hand on. I am having chemo at present and my memory is not great, so cards will help me to pass on information accurately.

Thanks again for your great products and prompt service and your mission statement which has rung true for me.

Thanks again


Ballarat VIC

Thank-you so much for my fantastic hats. I get so many comments which can really make my day. Thanks again


Randwick NSW

Thank you so much.

Carolyn was so helpful and the delivery was super fast. The hat looks great. Very happy.


Belbird Park QLD

Hi Carolyn,

Thank you for your prompt response. Mum is going through chemo at the moment and has purchased from your site recently and is very impressed with your products. Keep up the good work!

Best regards,


Caringbah NSW

Thank you so much for my order I received last week - a completely professional service form start to finish. I have already started to wear the black cloche, despite only starting chemo last Friday!! I am sure as the weather cools I will be back again!!.


East Devonport TAS

Thank you so very much for the incredibly speedy dispatch time...

There are here and I LOVE THEM, LOVE THEM, LOVE THEM.

Thank you very much.


Budgewoi NSW

Thank you for delivery of my hats, they look great after searching shops I ended up on the internet and came across your web page. I start chemo on Monday so I will have some hats ready now for when needed.

Once again thanks for the quick delivery.


Langwarrin Vic

Thank you for the swift order, your helpfulness on ordering advice etc, i have recommended you guys for several friends. i have just put in an order for myself for some hats. thanx so much


Tatura Vic

Was wonderful to find your gorgeous selection of hats. It really cheered my mother in law up looking through the options for cosy head warmers a couple of weeks ago. I thought I'd surprise her by arranging a parcel with a couple of the hats she'd like the look of.


New Zealand

Wonderful friendly helpful service - and the products are so good - thank you - JM


Highgate SA

Dear Carolyn,

This is my second order. I want to let you know that I am so glad that I found you. Thank you for offering this service to people in our situation.



Revesby NSW

Dear Carolyn,

My order arrived today as expected and I was able to give it to my friend. She was thrilled, as was I. They were so much nicer in the wool, so to speak than I’d imagined. She was so impressed that they are so soft and pretty. She spoke of trying to find something for herself and how discouraged at what she found-the things the people from cancer services showed her horrified her. It turns out she is a HAT person from way back, and hopes to wear your selection just for the joy of wearing a lovely hat-not for the need of it.

Thankyou so much


Fitzroy VIC

Hi Carolyn,

thanks once again for all your help yesterday - mum was so glad with her purchases and also with your advice. It was a huge help and the hats are fab (we had another play with it all today!).

Have a great week


Brighton VIC


I bought several off your hats back in October, when I initially lost my hair.

The caps have been great, particularly the sleep hats, which I wear under silk scarves.



Berwick VIC

Hi Carolyn

Thank you so much for the prompt delivery of my hats, I love them all and they will certainly help me to face my days out once I lose my hair.



Kew East VIC

Dear Carolyn

Thank you so much for your kindness and patience in assisting me to select some products from your range. Being a cancer patient is difficult enough without having to worry about what to wear and how you look. Your scarves and hats make it easy to put together an outfit that not only looks normal, but makes you feel good. I really appreciated your time, advice and frankness about what did and importantly, did not suit me. I am really enjoying my purchases and I hope that many more women will have a similarly uplifting experience.

With many thanks,


Concord West NSW


Just received my parcel and wanted to let you know how pleased I was with all the products and especially the way you wrap and present everything.

Thank you so much……


Park Orchards VIC

Carolyn thanks for your customer service and instant delivery. I have never worn a hat before (since chemo it is one of my new options) and it was a bit scary buying one from a website (but I was desperate). I am writing this feedback to let other potential customers know that your hats arrived looking just like the ones I had ordered and they fitted and are very good quality. I can particularly recommend your sleep hat which I use as a summer beanie - when not needing to look glamourous and the breeze is annoying my itchy scalp or the mozzies are circling.

much appreciated Sue


Cooranbong NSW

Just wanted to say a big thank you for such prompt service, 24 hours from ordering to delivering and that is during the pre xmas rush. Can\'t wait to give this order to my sister who is currently undergoing chemotherapy.

Also want to thank you for an order that was so lovingly packed.

Would not hesitate to recommend your service to anyone.


East St Kilda VIC

I had a phone call from My sister in UK last night. She is about to start chemo for breast cancer and I had sent her 2 of your products-a scarf and a cap. She was absolutely thrilled as nothing she had looked at had made her feel good. She now feels she will be able to go out and about with confidence. She would like to give you a big hug! So thankyou from me as well.


Willaston SA

Thank you for another lovely beanie. Mum gets so excited when one of your packages arrives and it is always beautifully wrapped. She lives in her little night cap at home so is very excited to add another to her hat collection.

Thanks once again.



Deliliquin NSW

I just want to say a huge thankyou for your website and the service you are providing. I live in an isolated rural area, and unable to physically access anything relevant to my needs. I placed an order last Tuesday, and received it within 2 days, which was absolutely wonderful. Its lovely to be able to shop for these products, in the privacy of my home, and in my own time, and to receive them with such punctuality. Thankyou again for providing such fantastic service- you have created one very loyal and appreciative customer.


Curl Curl NSW

Hello! I'm a recent customer and just wanted to say how delightful it was to receive my purchases just two days after making my transaction and how happy it made me opening them up as if it was a present (the effort in the wrapping was absolutely lovely and put a big smile on my face) I shall look forward to wearing my purchases and feeling confident!

Kind regards,


Stanthorpe QLD

I'd like to thank the Hat House for their excellent service in sending out orders so promptly. Also the products are just wonderful and I love them.


Katoomba NSW

Good afternoon

Just a quick email to thank you for my hat order. They are all lovely, and so beautifully packed, too.

Thank you very much.

Kind regards


Armadale VIC

Just a quick email to thank you for all your assistance with selecting the variety of hats/caps to wear during my chemo. We are having fun each morning selecting what to match with what I am wearing – has to be some laughs during this time. I am now known at work as the “Mad Hatter” (affectionately of course).

All my hats/caps look terrific. Thank you.

Kind regards


Willaston SA

Thank you for another lovely beanie. Mum gets so excited when one of your packages arrives and it is always beautifully wrapped. She lives in her little night cap at home so is very excited to add another to her hat collection.

Thanks once again



Woodend Vic

Just wanted to say "Thank You" for an amazingly quick delivery of the hats I ordered yesterday (Sunday).

They arrived by courier this morning and they're just what I wanted. Thank you :-)


Mt Waverley VIC

I read some of your reviews, they are true! Your speedy service is fantastic. Ordered yesterday, Sunday, arrived today, Monday. I got the All Season starter pack, wonderful idea. I have never worn hats as I think I look silly, not in yours. Thankyou. JC

Nambour QLD

Good afternoon,

I’m writing to advise that I received my order today thank you. Once again you have provided very good service and I love my items.



Morphett Vale SA

WOW! I think you are amazing, many, many thanks, my bald head and I are very grateful.


Pimpama Qld

I just wanted to thank you for the excellent online shopping experience and I was delighted at the care taken in wrapping my hats. Through what has been a harrowing time, the smallest of gestures mean so much. xox


Glenfield NSW

Hi this my second order all my hats are wonderful. And the service is absolutely wonderful. I ordered on Monday afternoon and they were here in Sydney the next day. Thank you keep up the great service.



Henty WA


I just wanted to say thank you for your fabulous service. I made the order on Monday - then here it is on Wednesday, to country Western Australia!

I've never been a "hat person" so this is also a different kind of new for me. That's why I got the Starter pack with just a couple of others. I'll see how I go with these but feel sure I will be placing another order soon.

Many thanks again.
Kind Regards,

Greenvale VIC

I received my parcel this morning, thank you for the speedy delivery. Each of the items in my order are of a beautiful quality and I especially love the bamboo - it is so soft. Thank you for helping to make my journey just a little bit easier (& stylish).


Mordialloc VIC

Just wanted to say thank you sooo much for scarf. My mum loves it so much, so wonderful to get something so beautiful and easy to put on in Australia for her. My little sister has cancer too in UK and apart from wigs, the choice is very limited even there. I live in NZ and did 'shave for a cure' last year too and I can assure you there is nothing here either.


Orange NSW

Your service is fantastic .. The hats arrived this morning and were exactly as you described them.