frequently asked questions
do you have a shopfront or is Hat House only an online store?
Hat House is an online store.
We are pleased to announce our first physical store, just opened in Victoria. Located at 256 Centre Road in Bentleigh, the store operates by appointment for private fittings during the week.
Please phone Penny on 0402 804 102 for your appointment. We are also open on Saturday mornings from 9am to 12 midday for those not wishing for a private appointment, or for gifts.
Please see our terms & conditions to view our generous returns policy when shopping online.
when will my order be shipped?
We endeavour to post your order within 2 business days following receipt of payment.
how much is the postage?
$10.00 Standard Post
$15.00 Express Post
$17.00 Express Post with signature on delivery
FREE standard shipping Australia-wide on orders over $120
Postage varies according to weight and region.
my PayPal address is different to the address I want my order mailed to, which address do you use?
Orders will always be shipped to the address provided through the Hat House website.
how do I measure my head size?
To determine your head size wrap a tape measure horizontally around your head above your ears and eyebrows.
Small: 54cm - 55cm
Medium: 56cm - 57cm
Large: 58cm - 59cm
can I return any items that do not suit?
Hat House will gladly refund, credit or exchange all returns made within 14 days of purchase if the returned item reach us in the original condition and packaging in which it was shipped.
Unfortunately, where your return is not due to an error on the part of Hat House, postage charges will not be refunded.
For full details please refer to our returns policy. Please do not send returns without first advising us.
can I change the colour of an accessory in a starter pack?
Yes, subject to availability.
Place your order as normal and enter your desired changes in the comments box at checkout.
do the hats and scarves come in different sizes?
In most instances hats and scarves come in one size and the suggested sizing of each hat and scarf is noted in the hat description. However, some hats can vary in size from hat to hat.
Please enter your headsize in the comments box at checkout if you would like us to select the most size appropriate hat where applicable.